Austin, Texas
If a diamond or gemstone moves when touched, stop wearing the piece until it can be examined. A loose stone, worn prong or damaged setting can increase the chance of loss. The Diamond Room evaluates these concerns at our Austin showroom and explains appropriate repair or replacement options before you approve work.
By appointment at our Austin showroom
You might feel a stone move, hear a faint click, notice a prong catching on a sweater or see a diamond sitting crooked. A prong may appear thinner or shorter than its neighbors, or an accent stone may have disappeared. These are good reasons to put the piece aside and arrange an inspection. You don't need to determine which component failed yourself.
The metal holding gemstones is exposed to repeated contact and small impacts. Prongs can become thin, bent or damaged over time. A loose diamond may also move against the surrounding metal, increasing wear. Different gemstones have different durability considerations, so both stone and setting should be evaluated.
We can examine the remaining stones and surrounding settings and discuss whether replacing the missing accent stone is appropriate. The goal is not simply to fill a space, but to understand the existing setting and help address the cause where possible.
Keep the stone somewhere secure and stop wearing the ring. Bring the stone and jewelry to your appointment. We can evaluate whether the original stone can be reset and whether the setting needs attention first. If you lost the entire ring rather than a stone, see our guide to lost engagement ring replacement.
Often, replacement options can be discussed after evaluating the ring. An appropriate replacement depends on the original design, remaining stones and condition of the setting. For a lost center diamond, any grading report, appraisal or previous photographs can provide useful starting information.
Sometimes. A size adjustment changes the ring's circumference and may affect areas of the setting, particularly if stones extend along the shank. Our ring resizing evaluations take the setting and surrounding diamonds into account.
We'll examine the concern and relevant surrounding stones and metal, explain what we observe, review options and associated cost, and proceed only after you authorize the proposed work. The completed piece is inspected before you're contacted. If you are unsure where the issue starts, you can begin with our broader fine jewelry repair in Austin.
If a stone is moving, set the piece aside and bring it in. We'll look at the stone and the setting together.
We recommend stopping wear and having it checked. Even slight movement can mean the stone is not secure.
Prongs that catch on fabric, appear thin or bent, or look different from neighboring prongs should be evaluated.
Often, depending on the remaining stones and setting. We'll examine the ring and discuss suitable options.
Possibly. The stone and setting need to be examined before a recommendation can be made.
Wear, a damaged setting, repeated impact or other factors may contribute. Sometimes there is no single clear explanation.
It can, depending on the structure and work performed. We evaluate the current condition rather than assuming a specific cause.
Cost varies with the damage, metal, construction and work involved. Pricing follows an examination.
It depends on the particular piece and work required. We'll discuss an expected timeframe after evaluating it.
Yes. You do not have to have bought it here to request an evaluation.
Not always. Matching depends on the existing piece and available options, which we'll discuss after examination.
If a diamond shifts or a prong looks damaged, bring the piece to our Austin location for evaluation.
Private appointments only.