The Diamond Room Offers a 30-Day 100% Money Back Guarantee.
We want to be your jeweler for life, and that means making sure you’re thrilled with each and every diamond, gemstone and piece of jewelry you buy from us.
All we ask is the jewelry is returned within 30 days of purchase in “like new” condition, with no damage or evidence of servicing or repair, in the original packaging in “like new”
condition as well.
All custom or modified jewelry is non-refundable.
All loose diamonds and gemstone purchases, including mined diamonds, lab grown diamonds, and moissanite stones are subject to a 14-day return policy.
All returns and refund requests must be sent to [email protected] with the subject line: Return Request #InvoiceNumber
Please include the Invoice attached to the email as well as your contact information.
Refunds take up to 21 business days.
Under no circumstance will the process be rushed, or our policies circumvented.
We recommend sending return packages fully insured with signature confirmation, or scheduling a time to stop by our showrooms in Austin or Dallas. We are not responsible for the package until it is received and signed for at one of our offices.