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Privacy Policy

1. Introduction

Welcome to The Diamond Room (“we,” “our,” or “us”). We are a private jeweler committed to providing exceptional service and protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, or engage in our custom jewelry services.

2. Information We Collect

As a private jeweler, we collect specific information to ensure the security of transactions and to provide personalized design services:

  • Personal Identification: Name, phone number, email address, and physical address.
  • Transactional & Security Data: Payment information, billing address, and government-issued ID (driver’s license or passport) when required for high-value transaction verification or financing.
  • Jewelry Specifications: Ring sizes, gemstone preferences, style interests, significant dates (anniversaries/birthdays), and insurance appraisal details.
  • Appointment Data: Records of your showroom visits (Dallas or Austin) and consultation notes.

3. How We Use Your Information

We use your information for the following business purposes:

  • Service Fulfillment: To facilitate purchases, create custom jewelry designs, perform repairs, and provide appraisals.
  • Appointment Management: To schedule and confirm private consultations at our showrooms.
  • Security & Fraud Prevention: To verify identity during high-value transactions and protect against fraudulent activity.
  • Shipping & Logistics: To securely deliver products to you via insured carriers.
  • Communication: To update you on the status of your order, notify you when items are ready for pickup, and send relevant offers (only with your consent).

4. Information Sharing and Disclosure

We respect your confidentiality. We do not sell your personal information. We share data only when necessary to operate our business:

  • Service Providers: Trusted third parties who assist with payment processing, financing (if applicable), and insured shipping carriers (e.g., FedEx/UPS/Brink’s).
  • Industry Partners: Strictly for the purpose of fulfilling custom orders (e.g., diamond suppliers or casting houses), without sharing unnecessary personal contact details.
  • Legal & Compliance: We may disclose information to comply with Texas state laws, federal regulations (such as Anti-Money Laundering requirements for large cash transactions), or to protect the safety of our showrooms and staff.

5. Security of Your Information

Given the nature of our business, we take security seriously. We implement robust physical, electronic, and procedural safeguards to protect your personal and financial data. This includes secure storage of physical records and encryption for digital transactions.

6. Your Rights

We value transparency. You have the right to:

  • Request a copy of the personal information we hold about you.
  • Request corrections to your client profile (e.g., address change or ring size update).
  • Opt-out of marketing communications at any time.

7. Governing Law

This Privacy Policy is governed by the laws of the State of Texas. Any disputes arising from this policy or your relationship with The Diamond Room shall be handled in the jurisdiction of Texas.

8. Contact Us

If you have questions about this policy or need to update your information, please contact our team:

Email: info@diamondrooms.com
Website: https://www.diamondrooms.com